Latest Blogposts

Access Control Engine in CRM

Introduction to ACE

A lot of big clients having big or complex CRM installations face the same problem: how can we restrict the users only to particular data that they need to see?

We don’t mean authorizations related to functionality, but related to business content (Real time data). Imagine you run a big business and have millions of customers worldwide. Then a sales representative responsible for a group of customers in Region AAA should not see any customers from Region XXX in his search results. Or a sales representative with responsibility for a certain branch should not be bothered with customers of other branches. Most important here is if the structure of the sales organization changes, you don’t want to end up changing all kind of authorization profiles/Roles.

To solve these issues, SAP came up in CRM with a pretty nice solution: CRM-ACE. This stands for Access Control Engine and is a framework to dynamically calculate user dependent access rights on object level. It originates from Channel Management but works in all PCUI (People Centric User Interface) functionalities. One Limitation here is, it doesn’t work in other environments like IC Web client or via the SAP GUI.
Now ACE works in the SAP CRM Web UI as well. Continue reading »

How To Read The Document Flow in SAP CRM: use case illustration

Hi, today I was explaining a bit more about SAP CRM processes to a couple of ABAP developers making their first steps in the SAP CRM development scene.

One of them was trying to find out how the document flow could be retrieved based on a follow-up document.

I overheard some other CRM consultant starting to speak about tables...and thought there should be a better and more efficient way then reading out table relationships.

I therefore  consulted my best friends Google.com as well as SDN/SCN and quickly was able to find not only the relevant tables but also a function module that might do the job. Continue reading »

Step By Step Tutorial on How to setup your very own SAP Trial system


a great guy called Peter Moxon, who like me is an SAP consultant,  has created several very good SAP courses. They can be found at a largely reduced price on our website under the section "SAP training". For that matter I will also be able to offer you a 50% discount on many other courses in the next couple of weeks.


But today, I wanted to let you know how you can access a short online training "How to setup your own SAP Trial System". This is completely free for all our SAP University readers and really explains step by step how you can do so. Continue reading »

Overview of the SAP ECC Customer Blocks & Deletion flags and corresponding fields in SAP CRM

In this article I will try to illustrate which fields in the SAP ECC Customer master correspond to which fields in SAP CRM.
More specific this will be illustrated for Customer Blocks (central) and Sales area related as well for deletion flags.

If we have a look in SAP ECC, using the transaction XD02 we can change these settings on the customer master - which will be reflected in SAP ECC tables KNA1 and KNVV. If you have an integrated SAP CRM system, then these changes will in most cases also be reflected in SAP CRM and vice versa via the middleware integration. Continue reading »

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