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Middleware Monitoring in SAP CRM: BUPA_MAIN error analysis -2

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Relevancy:
BDOC Type: BUPA_MAIN
Error message: Address XXX invalid

Cause:
During replication of a Business partner (customer/contact person) from R/3 towards CRM the validation check for the email address did not result in a correct entry, meaning that the email address entered in R/3 has the incorrect format.

In the standard setup of the R/3 in the customer master data you can enter an email-address in any format. However, in the CRM system, where the email-address of a customer or contact person is often used during business processes (Interaction Centre / Marketing and Campaign Management), the correct format of an email address is validated via the function module SX_INTERNET_ADDRESS_TO_NORMAL.
During replication of the business partner from the R/3 system, a business partner is not passed to the CRM system if the email address in R/3 has the incorrect format.

Example:
Via Bdoc Monitoring (transaction code SMW01) you see the following:

Validation Error occurred: Module CRM_BUPA_MAIN_VAL

Sometimes you will notice that you have the following:

BUPA_MAIN error- address invalid

In this case in R/3 two email addresses were maintained in the same line in R/3.
So although the format of the email address may be correct, the field is not correctly filled/used in R/3. (See maintaining multiple email addresses for a customer).

Procedure:

Contact the person responsible for customer master data in R/3.

- Who you should contact depends on the way your organization handles creation and validation of master data.
o Master data creation can be centralized @ a dedicated team
o Can be decentralized at the business per Country/Sales organization

After correction of the Master data in R/3 try to reprocess the Bdoc. If this does not work, download the customer again via Transaction CRMM_BUPA_MAP and delete the previous Bdoc with this error.

→ See my other post about Middleware Monitoring “Business partner does not exist

Good Luck
Davy Pelssers

The SAP University Team

Davy has been working as an SAP Consultant since 2000 and started working in the SAP IS-U Module , but as of 2002 he has mainly worked as functional SAP CRM consultant and SAP Authorizations consultant.
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