If you are using SAP CRM, chances are you are using some sort of MS Word Integration.
At my current customer for example, we are using MS Word integration in that sense that we create "Document Templates" (MS Word Based) that are used to create e.g. contracts or an answer for a customer complaint.
These templates are also using a Web Service to fill out all variables that were used in the document template which might be coming from transactional data or customer master data for example. Continue reading »