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Latest Blogposts

SAP CRM Middleware Performance Tips

This article will elaborate a bit more on some tips to achieve a better SAP CRM Middleware performance, looking at:
1. Reduce single of records in the R/3
2. Change the naming queues
3. Use R/3 parameter CRM_MAX_QUEUE_NUMBER_DELTA
4. Maintain parameter MAX_PARALLEL_PROCESSES
5. SAP Note 350176 - CRM/EBP: Performance improvement during exchange of data
6. SAP Note 1441788 - Composite SAP note: Middleware performance (CRM server)
Continue reading »

How To SuperQuickly share an SQVI Query between colleagues ?

In the past I already explained 1 way to share an SQVI query (which was a bit more elaborated and took a bit more effort to do so).

See my previous blogpost:

 

http://sapuniversity.eu/how-to-share-an-sqvi-query-in-sap/

 

The advantage of the above method is that it’s a more official way of actually converting an SQVI Query into a SQ01 query which is shared with a certain user group.

 

However, suppose you just want to quickly share a query you build (just to analyse and test a certain bug which now is fixed –so you’ll probably do not need this query once the fix in your production system)  with some people and therefore are not looking for an ‘official’ method to share the SQVI query as SQ01 query.

 

Then the following approach is definitely the quickest way I recently figured out :-)

Continue reading »

How can you Easily Identify to which position or Organizational Unit a SAP CRM Business Role has been assigned?

Whenever you start working at a new customer who has implemented SAP CRM, you will probably be working in the newest releases of SAP CRM, being CRM 7.0 which uses the CRM Web User Interface, which is based on the business role concept.

 

In my other blogs on www.sapuniversity.eu I already explained that business role assignment can be done in 3 ways.

 

See the article: http://sapuniversity.eu/logon-is-not-possible-because-you-have-not-been-assigned-to-a-business-role-please-contact-your-system-administrator/

 

Now, in order to properly test the business processes you normally use the method of business role assignment that is determined during logon based on the assignment of the User (linked to the employee master record) which is assigned to a position in the organisation model.

 

Usually – the customer already has running a SAP CRM environment and as such the setup of the organisational model is already in place. Now – probably they have already defined several business roles in customizing that are adapted to the customer specific requirements and furthermore, these business roles are probably already assigned to either 1 or multiple organisational units and/or positions. Continue reading »

Access Control Engine in CRM

Introduction to ACE

A lot of big clients having big or complex CRM installations face the same problem: how can we restrict the users only to particular data that they need to see?

We don’t mean authorizations related to functionality, but related to business content (Real time data). Imagine you run a big business and have millions of customers worldwide. Then a sales representative responsible for a group of customers in Region AAA should not see any customers from Region XXX in his search results. Or a sales representative with responsibility for a certain branch should not be bothered with customers of other branches. Most important here is if the structure of the sales organization changes, you don’t want to end up changing all kind of authorization profiles/Roles.

To solve these issues, SAP came up in CRM with a pretty nice solution: CRM-ACE. This stands for Access Control Engine and is a framework to dynamically calculate user dependent access rights on object level. It originates from Channel Management but works in all PCUI (People Centric User Interface) functionalities. One Limitation here is, it doesn’t work in other environments like IC Web client or via the SAP GUI.
Now ACE works in the SAP CRM Web UI as well. Continue reading »

How To Read The Document Flow in SAP CRM: use case illustration

Hi, today I was explaining a bit more about SAP CRM processes to a couple of ABAP developers making their first steps in the SAP CRM development scene.

One of them was trying to find out how the document flow could be retrieved based on a follow-up document.

I overheard some other CRM consultant starting to speak about tables...and thought there should be a better and more efficient way then reading out table relationships.

I therefore  consulted my best friends Google.com as well as SDN/SCN and quickly was able to find not only the relevant tables but also a function module that might do the job. Continue reading »

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